FAQ

 Payments

We DO accept money orders -  (U.S. Post Office Money Orders Only!)

 

 

Payment Plans

  • Short-term payment plans (typically up to 3 months) are available with a 20% nonrefundable deposit on animals OVER $500.00.
  • All sales and payment plans are not refundable. If you change your mind or cannot keep up with the terms of the agreement,  we will issue you a credit toward a different snake. We are extremely  easy to work with, so please just stay in touch with us if a problem should come up.
  • Shipping/delivery arrangements will be made when the outstanding balance is paid in full.
  • Please contact us to set up possible payment plans.

 

Other Guarantees

  • All snakes that leave our facility are guaranteed to be healthy, sexed, feeding and carrying the genetics as advertised.
  • 30 DAY HEALTH GUARANTEE

 

 

 

 

**When shipping at your own risk you accept that there is no live arrival guarantee!!!!

 

 

 

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Domestic Shipping

  • Shipping is generally available Monday-Thursday, when temperatures and weather permit. We do not ship in extreme conditions and prefer not to ship at the end of the week in case there is a delay in overnight delivery service. If you insist on having a snake shipped when temperatures are below 40° or above 90° then you do so at your own risk.**(see below)

 

  • Shipping is billed at time of sale by the customer using the "Shipping Menu" located on the bottom of the Available Page for all non-payment plan customers. Shipping cost are simply calculated by weight in grams to determine the size of the box that will be used.  We are able to ship multiple animals in one box; we will simply add the weights of the animals and determine the right size box -  Customers are able to add weights of the animals as well and select the appropriate shipping box/price.

 

  • This service is FedEx Priority Overnight which is usually to your door by 10:30 a.m. Some regions have a 12 noon OR BY THE END OF THE DAY guarantee, however.

 

  • DISCOUNTED SHIPPING AVAILABLE FOR MULTIPLE ANIMALS THAT WOULD NOT BE INCLUDED IN THE ALREADY DETERMINED SHIPPING GUIDELINES ON OUR AVAILABLE PAGE. PLEASE CONTACT US ASAP PRIOR TO ORDERING SO WE CAN INVOICE YOU FOR YOUR ORDER AND GIVE THE PROPER SHIPPING COST.

 

  • PLEASE MAKE SURE YOU ARE ABLE TO BE AT THE DOOR WHEN FEDEX SHOWS UP!  OR SOMEONE THAT IS OVER 18 YEARS OF AGE IS INSIDE THE HOME OR BUSINESS TO ACCEPT THE PACKAGE. LEAVING PACKAGE OUTSIDE IN CONDITIONS LONGER THAN ANTICIPATED COULD COMPROMISE THE PACKAGING AND ITS INTENDED USE; POSSIBLY CAUSING DEATH TO YOUR NEW ANIMAL!!!

 

  • *In the unlikely event your animal is dead on arrival we must be notified within 1 hour of delivery.  Please do not discard, freeze or further tamper with the snake(s) as we may request proof of the snakes status and the return of the animal in question.
  • We will not be held accountable for carrier delays or mistakes.  Insurance is optional and can be purchased additionally for $2.50 per $100 if you would like to be covered for a DOA due to possible carrier delay.
  • FedEx does an excellent job in insuring the animals arrive safely!  We have never had any issues.